Question 1

How long does it take to exchange Euro for Bitcoin?

Accepted Answer

From creating an order to receiving Bitcoin in Saint Petersburg, the minimum possible time passes: it is affected by network performance and the chosen receipt format.

Question 2

How is the EUR → BTC rate formed?

Accepted Answer

The rate reflects the current market price, taking into account liquidity, volatility, and fee parameters. The final amount is visible before confirmation.

Question 3

Can I cancel an order?

Accepted Answer

If you haven't yet sent Euro, the order can be closed and a new one created. After Euro is received, cancellation is not possible: the transaction is completed under the locked conditions.

Question 4

What documents are required?

Accepted Answer

For standard amounts, the Euro → Bitcoin exchange in Saint Petersburg often proceeds without additional identification. For large volumes, documents are requested in accordance with security requirements.

Question 5

What should I do if I missed the rate lock?

Accepted Answer

Create a new order: the rate for the Euro → Bitcoin direction will be recalculated at the current market price and a new timer will start.