FAQ

• 01

  How to fix the rate and for how long is it fixed?

  The course is fixed for 30 minutes at the time of the creation of the application. If you send the crypt right away, then the rate set at the time of sending remains fixed for you.

• 02

  Can I choose banknotes of a certain denomination?

  Yes you can, this option is paid, its price is negotiated separately with the support manager who is handling your request.

• 03

  How long does the transaction take?

  If the transaction is carried out with USDT, then both buying and selling takes an average of 5-10 minutes. If we are talking about BTC and ETH, then the transaction takes about half an hour, because you need to wait for the required number of transaction confirmations. Our average transaction time is 15 minutes.

• 04

  Can I send a courier to you with my own cash?

  No, in the process of buying cryptocurrency, we work only with the owner of the wallet to which the cryptocurrency will be sent.

• 05

  Does your cryptocurrency pass purity checks?

  We check any receipts of BTC, ETH and USDT (ERC-20 and TRC-20 network) for purity, and accept them only if there is no high risk. Accordingly, our cryptocurrency is exceptionally clean.

• 06

  Are there improved exchange conditions?

  If your application exceeds $100,000 (or the equivalent in another currency/cryptocurrency), then your application is serviced by a VIP manager, providing the best and most comfortable conditions for the transaction.

• 07

  How long have you been in the crypto exchange market?

  The Rex Exchange team has been on the market for 5 years and has made over 1 million exchanges. All team members underwent a thorough selection check, and regularly confirm their professional suitability and improve their skills.

• 08

  Can I count on the anonymity of the exchange?

  Cryptocurrency is backed by such a large community through anonymity, and the Rex Exchange team is not exception. The information requested from you when creating an application is protected, and we don’t transfer it anywhere.

• 09

  What guarantees do you give?

  If you exchange with us for the first time and are worried, we can conduct test exchanges, that is: send us a part of the volume, you will be given the agreed amount. Also, in each of the countries we have licenses, companies are officially registered and we value our reputation earned over the years.

• 10

  Do you have a cash delivery service, what is its cost?

  Yes, we deliver cash, the cost of the service will depend on the delivery address, with a combination of possible difficulties during its implementation.