USER AGREEMENT
Publication and Effective Date: September 3, 2025
This User Agreement (hereinafter referred to as the 'Agreement' or 'User Agreement') governs the relationship between Rexex and users of the website https://rexex.io.
By using the Site, creating an account, submitting a cryptocurrency exchange request, or using Rexex services, you confirm that you have read, understood, and accepted all terms and conditions contained in this Agreement.
If you do not agree with the terms of this User Agreement, your use of the Rexex website is prohibited.
1. TERMS AND DEFINITIONS
1. The following terms and definitions are used throughout this Agreement and in connection with the relationships arising under it:
Rexex.io Service — a system facilitating Users in exchanging cryptocurrency for fiat currency, located and operating on the website at https://rexex.io.
The term 'cryptocurrency' (hereinafter also referred to as digital currency) refers to encrypted or digital tokens or currencies with a defined value based on blockchain technology and cryptography. The accounting of these assets is maintained by a decentralized system that operates fully automatically and has no internal or external administrator or equivalent.
Service — assistance in conducting peer-to-peer cryptocurrency exchange transactions, as well as other services described on the Service website.
Request — a User's expression of intent to use one of the services offered by the Service by filling out an electronic form on the Service website, under the conditions described in these Rules and specified in the Request parameters.
Site — a collection of information, texts, graphics, design elements, images, photos, videos, and other intellectual property, along with computer programs contained in an information system, accessible at https://rexex.io, whose primary purpose is to attract targeted users to conduct over-the-counter cryptocurrency transactions.
Telegram Account — the official communication channel with the Merchant via the cross-platform instant messaging service Telegram, supporting text, voice, and video messages.
User — any legally competent individual who is at least 18 years old, submits a cryptocurrency exchange request on the Site, and agrees to the Rules and Terms of this Agreement.
Operator — the owner of the Site, authorized to collect and forward User exchange requests to the Merchant, and to interact with Users via feedback forms published on the Site.
Merchant — the party fulfilling the cryptocurrency exchange request created by the User through the Rexex.io Service, who interacts with Users via the Telegram account and has entered into a marketing services agreement with the Operator.
Personal Data — information that identifies an individual, including:
Full Name, Address, Email address, Phone number, Passport details, and other data as specified in this Policy.The term 'Personal Data' does not include anonymous or aggregated data that cannot identify a specific User.
Agreement — this User Agreement (Terms) including all appendices and/or amendments that may be made in accordance with its terms. The Agreement is not a preliminary contract or offer and solely governs the relationship between the parties regarding the receipt and provision of information on the Site.
KYC & AML Procedures — 'Know Your Customer' (verification of client personal data) and 'Anti-Money Laundering' (verification of the User’s digital assets/funds to prevent money laundering).
Other terms used in this Agreement and related relationships shall be interpreted in accordance with applicable law, and in the absence of legal definitions, according to business customs and academic doctrine.
2. GENERAL PROVISIONS
Before using any service provided by the Rexex.io Service, the User must carefully read this Agreement. If the User does not agree with these Terms and/or any amendments, they must immediately cease using the Services offered on the Site.
The Operator provides Users with general information about its activities and contact details of the Merchant, such as the Telegram account, displayed on the Site. The User agrees to use the Site and its information exclusively under this Agreement.
The Site aggregates cryptocurrency market information and may display exchange rates, which the Operator does not guarantee or maintain in real-time.
Any data on cryptocurrencies, including but not limited to Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Ripple (XRP), Litecoin (LTC), Dash, NEO, IOTA (MIOTA), Monero (XMR), Ethereum Classic (ETC), Lisk (LSK), Qtum, EOS, Zcash (ZEC), Cardano (ADA), Tether (USDT), Stellar Lumens (XLM), etc., is provided for informational purposes only. The Operator does not guarantee accuracy, timeliness, completeness, etc. If the User makes decisions based on such data, they do so at their own risk and discretion.
The Site may contain publications from third-party sources to which the Operator has no direct relation.
The Operator is not liable for any potential loss or damage to data or other consequences resulting from the User’s violation of this Agreement.
3. SERVICE PROCEDURES
The Service only provides cryptocurrency-to-fiat currency exchange services, not the reverse.
The Service does not conduct foreign exchange operations and is not subject to national or international foreign exchange regulation and control laws.
To conduct a cryptocurrency exchange, the User must submit a request, consent to personal data processing, confirm compliance with the guarantees and representations in Section 2 of this Agreement, contact the Merchant via Telegram to agree on time and place of exchange, and visit the office to complete KYC procedures.
When submitting a cryptocurrency exchange request, the User must provide their full name, email address, phone number, and Telegram account.
The Service reserves the right to refuse service if the User fails to provide complete and sufficient identification data and may block funds received from the User until such data is provided.
The Merchant may request contact information via Telegram, but KYC procedures are conducted at the Merchant’s office, which the User must attend at the agreed date and time to complete the exchange.
By using the Services, the User represents and warrants that:
They are at least 18 years old.
They are fully legally competent.
The person conducting the transaction and the recipient of funds under the Request are the same individual. The use of third parties at any stage of the cryptocurrency exchange is strictly prohibited.
All contact information entered into the Request and other personal data provided to the Service are accurate and up-to-date.
The User does not submit Requests using anonymous proxy servers or other anonymous internet connections.
The User’s cryptocurrency assets are not under dispute, lien, arrest, or any other restriction at the time of exchange.
The cryptocurrency wallets or accounts on third-party centralized platforms used by the User belong exclusively to them, and no third party has access. The User bears full responsibility for any financial losses resulting from the use of wallets not personally owned.
Cryptocurrency transactions are conducted knowingly and in the User’s own interest, not on behalf of third parties.
The User has not received threatening phone calls or messages about theft from their bank account, requests to transfer cryptocurrency to third parties for family assistance, or plans to transfer assets to high-yield trading platforms, etc.
The User’s cryptocurrency assets are not derived from criminal activity, not used for laundering criminal proceeds, nor intended to finance terrorism or support criminal organizations.
The Service reserves the right to cancel a cryptocurrency exchange request if there are suspicions that the User obtained funds through any illegal activity under the laws of the jurisdiction where the Service operates or the User’s country of residence.
The Service offers its services according to its internal operating schedule. Requests are accepted 24/7. Semi-automated requests may take up to 24 hours; manually processed requests may take up to 36 hours. The Service is not liable for delays caused by technical failures, including blockchain network issues.
The Service makes reasonable efforts to ensure access to services and the Site as per these Rules. However, the Service may suspend site access for maintenance and will make reasonable efforts to notify Users in advance. Users acknowledge and accept the risk of temporary unavailability of services or inability to conduct urgent transactions.
Queries and complaints regarding Requests are accepted within 24 hours of submission. After 24 hours, Requests are presumed to have been completed properly.
In case of suspicious User behavior or use of suspicious assets, the Service may delay payment and require additional identity verification and internal analysis of the User’s funds.
The Service reserves the right to refuse service unilaterally at its discretion.
If suspicious activity is detected during Request submission, the Service may suspend the operation to avoid potential harm until the cause is clarified.
If the User receives more funds than specified in the Request, they must immediately notify the Service and return the excess within 24 hours. Failure to do so may result in service restrictions and legal action.
The Service does not accept funds sent via smart contracts. The User bears all risks in such cases.
4. RIGHTS AND OBLIGATIONS
If the Service receives a request from authorized law enforcement agencies regarding a User’s transaction, it reserves the right to suspend or cancel the operation indefinitely and provide the requesting authorities with available User information.
The Service reserves the right to suspend or cancel a User’s operation at any time if the User violates this Agreement.
The Service may request personal data from the User to process and fulfill Requests, provide service-related information, and handle complaints. By submitting a Request, the User gives unconditional consent to personal data processing.
Personal data processing includes collection, recording, systematization, accumulation, updating, modification, retrieval, use, anonymization, blocking, deletion, and destruction, performed with or without automation (mixed processing).
The Service may conduct KYC and AML procedures at its discretion in case of suspicious activity or upon request from law enforcement agencies.
For AML procedures, the Service may use third-party services/software such as https://crystalblockchain.com/ and others.
The Service does not own or control the underlying blockchain protocols governing issuance, burning, or other aspects of blockchain and virtual currencies (both blockchain coins and tokens operating on blockchains).
5. LIABILITY
The User bears full responsibility for all actions related to service usage and for the security of their own computer systems and equipment.
The User acknowledges and accepts that any blockchain transaction is irreversible.
The User bears full responsibility for using the Services, their own actions, transactions, deals, provided information, and documentation.
The User agrees that the Site meets their requirements at the time of accepting this Agreement and will continue to do so, and that results obtained via the Site will be as accurate and reliable as possible. However, the User may use such results at their own discretion and under personal responsibility.
The Operator is not liable for Site malfunctions caused by telecommunication or power network failures, malware, or malicious third-party actions aimed at unauthorized access or disruption of software/hardware, including contractors with whom the Operator has agreements.
All materials (content, information, videos, etc.) posted on the Site are sourced from public domains and published without prior moderation, with source links where possible. Therefore, the Operator assumes no responsibility for the quality, timeliness, or accuracy of third-party information.
The parties are excused from fulfilling obligations under this Agreement if performance is prevented by force majeure events, including but not limited to: natural disasters (earthquakes, floods, fires), armed conflicts, martial law, illegal actions by third parties, government decrees, mass unrest, civil wars, labor strikes, etc.
Force majeure events must be unforeseeable, accidental, unavoidable, directly affecting performance, and beyond the parties’ control.
The affected party must notify the other party as soon as possible after the event, indicating whether the obligation is temporarily or permanently impossible to fulfill. In the latter case, the Agreement terminates upon receipt of such notice.
A party failing to notify the other party loses the right to invoke force majeure.
6. TAXATION
The Operator and/or Merchant are not tax agents for the User and will not notify the User of tax obligations. The User is solely responsible for paying all taxes required by the tax laws of their country of residence.
If authorities require the Service to pay the User’s taxes or cover tax arrears due to the User’s failure to pay, the User agrees to reimburse the Service for all such payments.
7. APPLICABLE LAW
Relationships under this Agreement are governed by the laws of the Russian Federation.
The Agreement is written in Russian. Foreign Users are responsible for translating it into their preferred language at their own expense. In case of discrepancies, the Russian version prevails.
In case of disputes, the parties agree to follow a pre-litigation complaint procedure. The response period for a complaint is 30 calendar days.
8. FINAL PROVISIONS
The Services may be legally prohibited in certain jurisdictions. By accepting the Service terms, the User confirms they are not a resident of such a jurisdiction.
9. CONTACT INFORMATION
You can contact Rexex.io staff via the 'Support' tab on the website or by sending an email.