Service terms

CONDUCTING EXCHANGE TRANSACTIONS

1. It is strictly prohibited to use the services of the Contractor, namely rexex.io, for conducting illegal transfers and fraudulent activities. By entering into this agreement, the Customer undertakes to comply with these requirements and, in the event of fraud, to bear criminal liability as established by current legislation.

2. In the event that the order cannot be fulfilled automatically due to circumstances beyond the Contractor's control, such as payment system blocking, lack of connection, insufficient funds, or erroneous Customer data, the funds will be credited to the account or wallet on the blockchain network within the next 24 hours or returned to the Customer's details minus any commission charges.

3. Upon first request, the Contractor has the right to transfer information about electronic currency transfers to law enforcement agencies, payment system administrators, and victims of unlawful actions who have suffered as a result of fraud proven by judicial authorities.

4. The Customer undertakes to provide all identity documents in the event of suspicions of fraud and money laundering.

5. The Customer undertakes not to interfere with the Contractor's operations and not to damage their software or hardware, and the Customer also undertakes to provide accurate information to ensure the Contractor fulfills all contractual obligations.

6. To carry out the transaction, the Customer must have a passport or driver's license with them. In the absence of either of the two documents, the Contractor, namely rexex.io, has the right to refuse to carry out the transaction.

7. The Contractor may charge an additional commission of 1% of the exchange rate for issuing new-style dollar banknotes.