Service terms

USER AGREEMENT

Date of publication and entry into force: September 3, 2025

This User Agreement (hereinafter — the Agreement, the User Agreement) governs the relationship between Rexex and Users of the website rexex.io.

By using the Site, registering an account, completing a cryptocurrency exchange application, or using Rexex services, you agree that you have read, understood, and accepted all terms contained in this Agreement.

If you do not agree with the terms of the User Agreement, use of the Rexex website is not permitted.

1. TERMS AND DEFINITIONS

1. The following terms and definitions are used throughout the Agreement and in connection with the relationships arising thereunder:

Rexex.io Service — a system that assists Users in exchanging cryptocurrency for national currency, located and operating on the website at rexex.io.

The term cryptocurrency (hereinafter also referred to as digital currency) refers to encrypted or digital tokens or currencies with a certain value, which are based on blockchain technology and cryptography. The accounting of internal units of these assets is carried out by a decentralized system that operates fully automatically and has no internal or external administrator or equivalent.

Service services — facilitation of operations between individuals for exchanging cryptocurrencies, as well as other services, information about which is posted on the Service website.

Order — an expression of the User's intention to use one of the services offered by the Service, by completing an electronic form through the Service website, under the conditions described in these Rules and specified in the parameters of that Order.

Website — a collection of information, texts, graphic elements, design, images, photo and video materials, and other results of intellectual activity, as well as a set of computer programs contained in an information system ensuring access to such information at: https://rexex.io, the main purpose of which is to attract the target audience to conduct over-the-counter cryptocurrency transactions.

Telegram account — the official communication channel with the Merchant in the cross-platform instant messaging system Telegram, with features for exchanging text, voice, and video messages.

User — any legally capable person who has reached the age of 18, has submitted an exchange order on the Site, and has agreed to the Rules and Conditions of this Agreement.

Operator — the owner of the Site, with authority to collect and transfer Users' cryptocurrency exchange orders to the Merchant, interacting with Users through feedback forms published on the Site.

Merchant — the executor of the cryptocurrency exchange order created by the User through the Rexex.io Service, interacting with Users via a Telegram account, and having entered into a marketing services agreement with the Operator.

Personal data — information that identifies a person, including: Full name, address, email address, phone number, passport details, and other data in accordance with this Policy.

The term "Personal data" does not include anonymous and/or aggregate data that does not allow identification of a specific User.

Agreement — this User Agreement (Terms) and its integral parts, including all amendments and/or changes that may be made in the manner determined by their terms. The Agreement is not a preliminary contract and/or offer and exclusively governs the relationship between the parties regarding the receipt and provision of information on the Site.

KYC & AML procedures — "Know Your Customer" — verification of the client's personal data, and "Anti-Money Laundering" — verification of the User's digital assets/funds for the purpose of combating money laundering.

Other terms used in the Agreement and/or in relations arising from it shall be interpreted in accordance with applicable law, and in the absence of legislative interpretation — in accordance with business customs and academic doctrine.

2. GENERAL PROVISIONS

Before using any of the services provided by the Rexex.io Service, the User must carefully read this Agreement. If the User does not agree with these Terms and/or amendments thereto, they must immediately cease using the Services presented on the Site.

The Operator offers the User general information about its activities, as well as the Merchant's contact details, such as the Telegram account, presented on the pages of the Site, and the User undertakes to use the Site and the information on it exclusively within the framework of the Agreement.

The Site aggregates cryptocurrency market information and may contain exchange rates, which the Operator does not guarantee and does not seek to keep up to date.

Any data on cryptocurrencies, including but not limited to Bitcoin (BTC), Ethereum (ETH), Bitcoin Cash (BCH), Ripple (XRP), Litecoin (LTC), Dash, NEO, IOTA (MIOTA), Monero (XMR), Ethereum Classic (ETC), Lisk (LSK), Qtum, EOS, Zcash (ZEC), Cardano (ADA), Tether (USDT), Stellar Lumens (XLM), etc., may be presented on the pages of the Site solely for informational purposes. The Operator does not guarantee their accuracy, timeliness, completeness, etc. If the User makes any decision based on data presented on the Site, they act solely at their own discretion and risk.

The Site may contain publications freely available on third-party resources to which the Operator has no direct relation. The Operator is not responsible for any possible loss or corruption of data, as well as other consequences of any nature that may occur due to the User's violation of the Agreement.

3. PROCEDURE FOR PROVIDING SERVICES BY THE SERVICE

The Service provides services only for the exchange of cryptocurrency for fiat currency, and not vice versa.

The Service does not conduct currency transactions involving national money and is not subject to national and international legislation on currency regulation and currency control.

To carry out a cryptocurrency exchange, the User must complete an order, consent to the processing of personal data, confirm compliance with the guarantees and representations in accordance with Section 2 of this Agreement, contact the Merchant via Telegram account to agree on the time and place of the cryptocurrency exchange, appear at the office, and complete the KYC procedure.

When submitting a cryptocurrency exchange order, the User undertakes to provide their personal details: full name, email address, phone number, and Telegram account.

The Service has the right to refuse to provide services to the User if the User fails to provide complete and sufficient data necessary for their identification, and to freeze funds received from the User until such data is provided.

The Merchant's Telegram account may request the User's contact information; however, the KYC procedure takes place at the Merchant's office, where the User must appear on the agreed day and time to carry out the cryptocurrency exchange.

By using the Services provided by the Service, the User represents and warrants that:

They have reached the age of 18.

They are fully legally capable.

The person who made the transaction for the purpose of cryptocurrency exchange and the recipient of funds under the Order are one and the same person. The use of the Service's services strictly prohibits the involvement of third parties at any stage of the cryptocurrency exchange transaction.

All contact details entered by the User in the Order, as well as any other personal data transferred by the User to the Service, are current and completely accurate.

The User does not create an Order using anonymous proxy servers or any other anonymous internet connections.

The User's cryptocurrency assets are not subject to any dispute, pledge, arrest, or other restriction at the time of exchange.

The crypto wallets or accounts on third-party centralized platforms used by the User belong exclusively to them, and no third parties have access to their crypto wallet or account on third-party centralized platforms. If the User incurs financial losses due to the use of crypto wallets that do not personally belong to them, they bear full responsibility for those financial losses.

Transactions with cryptocurrency assets are carried out by the User consciously and in their personal interest, without pursuing the interests of third parties.

The User has not received phone calls or messages about threats of theft of funds from their bank account, about the need to transfer cryptocurrency to third parties to assist relatives, and does not intend to transfer their assets to trading platforms and services with high returns, etc.

The cryptocurrency assets belonging to the User are not proceeds or income obtained through criminal activity, are not related to activities aimed at legitimizing the ownership, use, or disposal of criminally obtained proceeds, and are not funds for providing or collecting funds or rendering financial services with the knowledge that they are intended to finance the organization, preparation, or commission of at least one terrorist offense, or to support an organized group, an illegal armed formation, or a criminal community (criminal organization) created or being created to commit at least one such offense.

The Service has the right to cancel a cryptocurrency exchange order if there are suspicions that the User has received funds as a result of any unlawful activity in accordance with the legislation of the state where the Service is located or the state of which the User is a resident.

The Service offers its services according to its established internal work schedule. The Service accepts Orders around the clock. Orders processed by the Service in semi-automatic mode may be processed within 24 hours. Orders processed by the Service in manual mode may be processed within 36 hours. The Service is not liable for delays in processing an order caused by technical failures, including blockchain network failures.

The Service makes reasonable efforts to ensure access to its services and website in accordance with these Rules. However, the Service may suspend use of the website for maintenance and will make sufficient efforts to notify the User in advance. Therefore, the User agrees to assume the risks associated with the fact that they may not always be able to use the Service's services or perform urgent transactions using the User's account.

Questions and complaints regarding orders are accepted within 24 hours from the time the Order is placed. After 24 hours, exchange orders are presumed to have been properly fulfilled.

In the event of any suspicious activity by the User, or in the event the User uses suspicious assets, the Service may delay payment and require additional identity verification and conduct an internal analysis of the funds used by the User.

The Service reserves the right to refuse to provide the service unilaterally at its sole discretion.

In the event that suspicious activity is detected during the User's order submission process, the Service, to avoid damage, has the right to suspend such operations until the reasons for such activity have been established.

If the User receives more funds than specified in a particular Order, the User undertakes to immediately notify the Service of this. The User undertakes to return the difference in funds received within 24 hours of receipt. In the event that the User fails to return the excess funds received, the Service has the right to restrict the provision of services to the User and to contact law enforcement authorities.

The Service does not accept funds sent through smart contracts. In the event that funds are sent through a smart contract, the User assumes all associated risks.

4. RIGHTS AND OBLIGATIONS

Upon receipt of a request from authorized law enforcement agencies regarding a User's transaction, the Service reserves the right to suspend or cancel the transaction in progress at any time for an indefinite period. In the event of such a request, the Service reserves the right to provide authorized law enforcement agencies with available information about the User.

The Service reserves the right at any time to suspend or cancel a User's transaction in the event of the User's violation of this Agreement.

The Service has the right to request personal data from the User for the purposes of processing and registering the Order to provide the Service's services, as well as for the purpose of sending the User information relating to the provision of services by the Service and reviewing the User's claims and requests. By submitting an Order on the Site, the User gives their unconditional consent to the processing of personal data.

The processing of personal data means collection, recording, systematization, accumulation, clarification (updating, modification), retrieval, use for the purpose of carrying out an operation, anonymization, blocking, deletion, and destruction of personal data. The processing of the aforementioned personal data will be carried out both using automated tools and without their use (mixed processing of personal data).

The Service has the right to conduct KYC and AML procedures at its sole discretion, in cases of suspicious activity by the User, as well as in cases where the Service has received a request from authorized law enforcement agencies regarding a specific Order.

When conducting AML procedures, the Service has the right to use specialized third-party services/programs for such checks, for example, https://crystalblockchain.com/ and others.

The Service does not own or control the underlying blockchain software protocols that govern the issuance, burning, and other aspects of the operation of blockchains and virtual currencies (both blockchain coins and tokens operating on blockchains).

5. LIABILITY

The User bears full responsibility for all actions related to the use of the services, as well as for the security of their own computer systems and technical equipment.

The User acknowledges and accepts that any transaction made on the blockchain is irreversible.

The User bears full responsibility for the use of the Services, their own actions when using the Service, the operations, transactions, and information and documentation provided by them.

The User agrees that the Site meets the User's requirements at the time of acceptance of the Agreement and will continue to meet them thereafter, and that the results that may be obtained using the Site will be, to the extent possible, accurate and reliable; however, they may be used by the User for any purpose or in any capacity (for example, to establish and/or confirm any facts) solely at the User's own discretion and under their personal responsibility.

The Operator shall not be liable for the improper functioning of the Site due to failures in telecommunications and energy networks, the actions of malicious programs, and unfair actions of third parties aimed at unauthorized access and/or disabling of the software and/or hardware, including persons with whom the Operator has concluded agreements for the purpose of fulfilling obligations under the Agreement.

All materials (content, information, videos, etc.) posted on the pages of the Site are taken from open sources and posted on the Site without any prior moderation, with links to the source (where possible); accordingly, the Operator bears no responsibility for the quality, timeliness, and accuracy of information provided by third parties.

The parties are released from the obligation to perform their obligations under the Agreement if such performance is prevented by force majeure circumstances, including but not limited to:

natural disasters (earthquakes, floods, fires, etc.), armed conflicts, declaration of martial law or state of emergency, unlawful actions of third parties, acts of state authorities and local governments, mass disturbances and civil wars, personnel strikes, etc.

Force majeure circumstances releasing the parties from the obligation to perform their obligations under the Agreement must meet the conditions of unforeseeability, accidentality, unavoidability, direct impact on the parties' ability to fulfill their obligations, and independence from the parties' will.

The party for whom fulfillment of obligations under the Agreement has become impossible due to force majeure circumstances undertakes to notify the other party as soon as possible from the moment such circumstances arise, indicating whether the obligations have become temporarily or permanently impossible to fulfill. In the latter case, the Agreement ceases to be in effect from the moment the notice from the party affected by the force majeure circumstances is received by the other party.

A party that has not notified the other party of the impossibility of performing its obligations under this agreement forfeits the right to invoke such impossibility.

6. TAXATION

The Operator and/or Merchant are not tax agents for the User and will not notify the User of their tax obligations. The User undertakes to independently pay all taxes required under the tax legislation of the country of which they are a resident.

In the event that the Service is required by authorities to pay the User's taxes or cover debts arising from the User's refusal to pay taxes, the User agrees to reimburse the Service for all such payments.

7. APPLICABLE LAW

The relationship between the parties under the Agreement is governed by the applicable legislation of the Russian Federation.

The Agreement is drawn up in Russian. If necessary, foreign Users undertake to carry out translation into their required language at their own expense. In the event of discrepancies between the Russian-language and foreign-language versions of the Agreement, the Russian-language version shall take precedence.

In the event of any disagreements, the parties to the Agreement undertake to follow the pre-trial dispute resolution procedure. The response period for a claim is 30 (thirty) calendar days.

8. FINAL PROVISIONS

The services provided by the Service may be legally prohibited in certain jurisdictions. By accepting the terms of use of the Service's services, the User confirms that they are not a resident of such a jurisdiction.

9. CONTACT INFORMATION

You can communicate with Rexex.io staff using the 'Support' tab on the website.

You can also send an email to our email address.